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Shipping and Processing
Worldwide! We ship to just about every country available with Australia Post. Due to COVID-19, some countries and destinations may have been temporarily suspended by Australia Post. We apologise if we are not able to ship to your destination. If you’re having trouble finding shipping options to your country, please send us an email at firstname.lastname@example.org, and we’ll be in touch to help you!
At Brew Methods, we want to keep shipping costs down as much as possible while providing you with a speedy and reliable delivery service. We offer a $10 domestic flat-rate shipping within Australia. Shipping is calculated in the cart prior to check-out. We proudly ship with Australia Post exclusively to provide you with the best service possible.
Some items may be excluded from our $10 flat-rate domestic shipping if they are too large or too heavy, this will be indicated in the item’s product description. Additionally, a high number of items may be excluded from our $10 flat-rate domestic shipping and may be subject to a price adjustment. You will be notified by email if this is the case and you will have the option of a refund if you don’t wish to proceed.
We offer a number of shipping options at checkout. Prices will vary depending on the numbers of items, product weight and size, shipping option, and destination.
Please note, Economy Air postage does not include tracking.
At Brew Methods, we seek to handle every order with the utmost care and efficiency. All orders are packed and dispatched within 1 – 3 business days from receiving the order. Tracking is provided with all shipments (except Economy Air) with which you will be provided with an estimated date of delivery.
Domestic deliveries will usually arrive within 1 – 4 business days from placing the order. Please allow some time from placing your order to receive tracking updates from the carrier, especially if you have placed your order on a weekend or public holiday.
Due to COVID-19 there may be delays in delivery time, we sincerely apologise if your parcel has been delayed.
Unfortunately we do not provide delivery date estimates on checkout. Please note projected delivery times are estimates only and subject to change.
Tracking details will be sent to you via email after we have processed your order. You will first receive an email with confirmation that we have received your order, you will then receive an email that your order has been processed and collected by the carrier. This email will contain your tracking details.
Tracking is only available with Standard and Express Post, the Economy Air option does not include tracking. Economy Air is a more affordable shipping solution, but therefore does not include tracking.
If you have just placed your order, please allow some time to receive tracking details, especially if you placed your order on a weekend or public holiday.
Refunds, Returns, and Exchanges
Yes you can! We take pride in every product that we sell, but we understand that sometimes it may fall short on your expectations or you may have ordered the wrong item by mistake. For whatever reason, we are happy to provide you with a full refund/exchange.
To be eligible to receive a refund/exchange, you must notify us by email within 14 days from receiving your item/s. The item/s must be returned unused, unbroken, and in their original packaging. We will instruct you on how to return your item/s by email.
Please note, we are not responsible for shipping costs of returned items or damage during transit of returned items.
Upon receiving your returned item/s, we will assess the condition and notify you by email if approved. If approved, we will refund you or ship your exchanged items using the details you provided during your purchase.
Refunds will usually take 3 – 10 business days to appear in your bank account. Various banks may take longer to process your refund.
Please note, refunds and exchanges are not available on items that you purchased on sale or food items such as tea or coffee.
If you wish to refund or exchange your item/s, please email us at email@example.com.
While we do our best to ensure that your items are handled with the utmost care, sometimes things can go wrong and accidents can happen during transit. If your item has arrived broken, damaged, or not working, please notify us via email within 3 days from receiving your item/s.
Please provide a thorough description of the issue and send us at least three photos showing the damage on each item. We may ask you for more information to assist with our assessment. We will do our best to assess the item/s quickly and send you a replacement as soon as possible.
If you are not satisfied with a replacement, you are eligible to receive a full refund/exchange of your item/s.
Please note, some items (particularly hand-made ceramics), can vary slightly in size, shape, and colour from each other.
Only broken, damaged, or not working items are eligible for replacement/refund/exchange.
Some items such as electronics may take longer to assess as this requires putting in a claim with the manufacturer. We may ask you to return certain items so that a manufacturer’s assessment can be carried out. If this is the case, we will provide you with a paid return-to-sender slip.
Some items come with a manufacturer’s warranty upon purchase which will require you to contact the manufacturer directly and put in a claim.
We apologise for any delays this may cause and we will do our best to get your item back to you or issue you with a refund/exchange as soon as possible!
If your item is broken, damaged, not working please email us at firstname.lastname@example.org.
Yes you can, but only if we have not shipped your item yet. If you have accidentally purchased the wrong item, please email us immediately at email@example.com with details of your purchase and we will do our best to rectify the situation.
Taxes and Customs
We have incorporated 10% Australian GST in the price on every one of our products in accordance with Australian Federal Law. However, your country may ask you to pay a tax, duties, or custom fees on products that you have purchased from our store when arriving in your country.
Please note, we are not responsible for any tax, duties, or custom fees associated with purchasing products from our store in your country.
We strongly urge you to check with your local government website or local customs office before making any purchases from our store.
We understand that some countries have very high custom fees, import taxes, and duties, however we cannot declare a lower item price or send an item as a gift.
Still haven’t found what you’re looking for? You can email us at firstname.lastname@example.org, or tap the button below.